The short answer
What happens when you check into rehab?
Staff welcome you and help with admission paperwork. Everyone goes through intake, including a medical assessment with our nurse and doctor, a urine screen and a routine belongings check by a counsellor. A family member, loved one or friend may stay until intake is complete if you want their support, subject to arrangements with the team.
After intake
After intake: two routes into care
After intake, the nurse and doctor decide which clinical route is appropriate. Not everyone needs medical detox. The first 24–72 hours are a period for assessment and settling in, not a promise that detox ends within three days.
How to prepare before you arrive
Before leaving home, confirm your admission date, arrival time, transport and agreed program with the team. An enquiry or tour request does not confirm admission. Review the admissions process if you are still arranging a place.
- Keep important documents easy to reach: your health card, photo identification and benefits card if you have one.
- Prepare your medication information: bring a current list and ask admissions how to bring prescribed medicines and any medical equipment. Do not change a prescription based on a website checklist.
- Pack for everyday comfort: use the current what-to-bring checklist for clothing, toiletries and permitted personal items. Check anything you are unsure about before packing it.
- Tell us about practical needs: discuss accessibility, dietary requirements, allergies and any support you need before arrival.
- Arrange responsibilities at home: plan for dependants, pets, work and essential bills. Our home and family checklist can help you organize these details.
Where to go, and what to do if you are late
Use the main front entrance at 725 Gibralter St, Delhi, Norfolk County, Ontario. Check your confirmed arrival instructions before travelling.
If your arrival time changes, call 705‑429‑3870, extension 1 so the team knows about the change.
Your intake and medical assessment
Intake gives the team the information needed to understand your needs. You can ask for an explanation, raise a concern or say when you are unsure of an answer.
Talk through your health and care needs
The nurse and doctor review your medical history, medications and substance use, check vital signs and assess any withdrawal symptoms. Tell them about allergies, previous withdrawal experiences and changes in your health since admission was arranged. The physician provides the clinical care plan and orders.
Complete the practical intake checks
Intake includes a urine screen and a routine belongings check by a counsellor. Ask the team to explain the process and how personal items will be handled. You do not need to put detailed medical history into the website enquiry form.
Settle into the appropriate room
Following assessment, staff help you settle into the detox area or residential room appropriate to your care plan. Private and semi-private room arrangements depend on availability and clinical assessment. Facility photographs show the setting, not a reserved room.
The team introduces you to staff and the community, explains daily routines and helps you understand what happens next. You can also meet our team online before you arrive.
Your first 24–72 hours: settling into the right care
The first 24 hours begin with intake and understanding your immediate care needs. Over the next day or two, the team continues to guide your care and help you become familiar with the centre. Your arrival time, assessment and chosen program affect how this period is organized.
If you are in medical detox, your clinical needs guide the plan and duration. If you have entered the inpatient program directly, the team explains your treatment routine and participation. Either way, ask about meals, rest, appointments and what is expected of you; tell staff if you feel unwell or need help. There is no promise that everyone starts a full therapy timetable immediately or feels a particular way by day three. The What to Expect guide covers the broader stay, daily routine and ongoing support beyond this initial period.
Three useful questions before you settle in
- Who should I speak to if I feel unwell or need help?
- What is the plan for me today?
- How will my chosen support person and I keep in touch?
If medical detox is part of your plan
Not everyone entering residential treatment needs detox. The nurse and doctor make that decision through your medical intake assessment. If detox is needed, they provide an initial estimate of its duration and reassess as your condition changes.
The detox program has 24-hour nursing and an on-call physician. On-call support does not mean a physician is physically present at every moment. Medication, monitoring and the decision to move on from detox are individual clinical decisions.
How detox days can work with a residential package
If you have purchased an in-person residential treatment package, our current FAQ describes two options when detox is needed:
- Add detox days for an additional fee, in addition to your residential package.
- Use days from your purchased residential package for detox, reducing the number of residential treatment days remaining.
These options apply to in-person residential packages, not online programs. Your nurse and doctor determine the clinical need and duration. Ask your intake coordinator to explain the payment options and confirm your chosen arrangement, fees and remaining residential days in writing. Read the full detox and residential package FAQ.
For the medical-detox questions, not a general residential timetable, read The First Days of Medical Detox: Assessment and Support. There is no single 72-hour timetable that establishes when a person is ready to leave detox.
Phones, laptops and visits: staying connected
You may bring a phone and laptop. Phone access is normally available twice a day for about 30 minutes, once in the morning and once in the evening. A laptop can remain with you. Internet access switches off at midnight, and security controls restrict access to certain websites. Confirm the arrangements for your stay.
A support person staying through intake is different from a later visit or overnight guest stay. Regular visiting hours are Sundays from 1:15–4:15 p.m. The client submits a visitor request, and approval is communicated to the client. Visitors should confirm approval before travelling; these arrangements do not include an overnight guest stay.
Talk with the team about whom you want involved and how information will be shared with your consent. Loved ones can explore the Family Support Program separately from visiting arrangements.
Questions about your first 24–72 hours
Can someone come with me when I check in?
Yes. A family member, loved one or friend may stay until intake is complete if you would like their support, subject to arrangements with the team. Confirm this before arrival, including their return-home plans.
Will I start therapy on the first day?
Your assessment and care plan guide your first day. Ask the team which appointments or activities apply to you; do not assume you will immediately join a full therapy schedule.
Does everyone need detox before residential treatment?
No. The nurse and doctor determine whether detox is needed through medical intake. Admissions can explain arrangements but does not replace that clinical assessment.
Are medical detox and inpatient treatment charged at the same rate?
No. Medical detox has a separate detox rate, while the inpatient program follows its own program rate. For an already-purchased in-person residential package, you can add assessed detox days for an additional fee or use days from that package, reducing the residential days remaining. Ask your intake coordinator to confirm the chosen arrangement and full quote. See our treatment costs guide.
What if something changes before I arrive?
Tell admissions about changes to your health, medication, support needs or travel plans. If you are running late, call 705‑429‑3870, extension 1. Do not wait for a planned admission if you need urgent medical attention.
Call 911 or go to your local emergency department. This website is not monitored for emergencies.
Keep preparing, one step at a time
Financing Options
Ask admissions about current third-party financing options for paid treatment and how to contact the provider. Confirm availability and approval before relying on financing for admission.
Eligibility, approval, interest rates, fees and repayment terms are set by the financing provider. Review the repayment schedule and total borrowing cost before agreeing.
Begin with a conversation.
Whether you’re seeking support for yourself or someone you care about, start with the information you need to make a decision.
Speak with Metamorphosis
Call to discuss assessment, availability, fees, and your next steps. You can also request the information package using the form.
Start with the questions that matter to you
- Which program could fit my needs?
- What does the assessment involve?
- What are the costs and what is included?
- What should I arrange before arriving?
Ask our intake coordinator about programs, availability and next steps. An enquiry does not reserve a bed or confirm admission.
Have Questions?
About getting the right help?
Ask about a program, request a callback or include a preferred tour date in the same enquiry.
Thank you for getting in touch.
Your enquiry has been received. Admissions will contact you using the details you provided.
Download the information and pricing guide, client daily schedule and packing checklist using the buttons above. Confirm the program, room, duration, current total and included services with admissions before booking.
An enquiry does not confirm admission or reserve a place. For immediate assistance, call 1‑833‑472‑7272.