How to prepare for a medical detox admissions call

The first call can be about gathering information. You do not need to know every treatment term or have a complete plan. A short list of questions can help you understand what happens next, whether you are calling for yourself or supporting someone you care about.

Start with the question you need answered

You might begin: “I would like to understand your detox program, how assessment works and what the costs are.” If you are calling for a family member, say that at the start and explain what information you are hoping to gather.

Tell the admissions team if you need a quieter time to talk, want something explained again or would prefer to write down the next steps. It is reasonable to ask for information before making a decision.

Ask how clinical assessment is arranged

A general admissions conversation and a clinical assessment have different purposes. Ask which person will discuss care needs, what information they require and how that information should be shared.

The assessment helps determine whether the program is appropriate. Ask whether you should have a medication list, details of current health care or information about previous treatment available for the clinical conversation. You do not need to put medical details into the website’s general enquiry form.

If you have questions about stopping a substance or changing a medication before arrival, ask a qualified health professional for individual guidance. This checklist does not provide a withdrawal or medication plan.

Keep these six questions beside you

1. 1Assessment: What needs to happen before admission can be confirmed?
2. 2Care: Who provides nursing and physician support, including overnight?
3. 3Accommodation: Which room options are available?
4. 4Fees: Can I receive the current package and a written explanation of inclusions and extra costs?
5. 5Practical arrangements: What should I bring, what should I leave at home and when would arrival be confirmed?
6. 6After detox: What should we discuss about the next stage of support?

You can print this page or copy the questions into your phone. There is no need to resolve them in a particular order; start with what matters most to you.

Our detox comparison guide and printable worksheet can help you record the same answers from different services.

If you are helping a family member

You can help by organizing questions, taking notes if the person wants you to and clarifying practical arrangements. Ask admissions what information they can discuss with you and how the person seeking care can give permission for your involvement.

Confirm the centre’s arrangements for calls, visits, belongings and transportation rather than assuming a particular rule. These are useful questions to settle before planning a trip.

Answers about contacting our Delhi centre

Can I enquire for someone else? Yes. Call admissions to ask about the program, or identify “Someone else” when requesting a tour. Tell the team whose contact details you are providing. Asking a general question does not automatically give someone permission to receive another person’s care information.

How do I receive the information and pricing package? Choose Info & pricing. Enter your name and a valid phone number or email address. Email is optional for a general enquiry; include it if you want the package emailed to you. Once the website confirms receipt, use Open Information & Pricing PDF to open the document and save it with your browser. The download is still available when you provide only a phone number. If an error appears instead of confirmation, call 1‑833‑472‑7272.

Can I request pricing and a tour together? Yes. Select the optional tour request in the same enquiry and enter your preferred date, time and total number attending. A callback phone number is required for a tour request. The intake coordinator will call to confirm the visit. You can also use the separate Book A Tour button.

Can we visit before deciding? Use Book A Tour on this page to request a 30-minute visit. Request times are Monday–Saturday, 11:00 AM–4:00 PM Eastern Time, with the last tour starting at 3:30 PM. Enter your contact details, whether the enquiry is for yourself or someone else, and the total number attending, including you. The intake coordinator calls to confirm the time or discuss an alternative. The calendar shows request options, not confirmed availability.

Does requesting a tour or package reserve a bed? No. Neither confirms admission. A received tour request also provides the information and pricing PDF, but you must wait for the intake coordinator’s confirmation before travelling for the tour.

For questions about care, the program offers private and semi-private rooms subject to availability and clinical assessment, 24-hour nursing and an on-call physician. Read what to expect and how to prepare for arrival for the next part of planning.

Finish with a note you can act on

Write down three things before ending the call: what is confirmed, what is still waiting, and who will take the next step. For example, a tour time might still need confirmation even though the website has received your request.

Ask who to contact with changes and how to provide any information the clinical team has requested. Keep medical details out of the general website forms.

Before travel is confirmed, use our what to expect guide and what to bring checklist to collect any remaining arrival questions. An enquiry or a requested callback is different from a confirmed admission.

Frequently asked questions