Effective Date: March 29, 2025
Last Updated: June 1, 2025
Welcome to the Metamorphosis Centre for Change (“we”, “our”, “us”). We are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://metamorphosiscentre.com/ (the “Site”) or receive services from us.
Our Legal Duties Under PIPEDA
The Metamorphosis Centre is legally required under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health laws to:
- Maintain the confidentiality and privacy of your Protected Health Information (PHI);
- Provide this notice outlining our privacy practices;
- Promptly notify you of any breach posing a real risk of significant harm; and
- Abide by the terms of this privacy policy.
How We Fulfill These Legal Obligations
- Administrative Safeguards: Appointing a Privacy Officer, training staff, enforcing confidentiality, and conducting privacy audits.
- Technical Safeguards: Encryption, secure servers, password protection, and access logs.
- Physical Safeguards: Locked filing systems, access-controlled environments, and secure shredding of documents.
a. Personal Information
When you contact us, book an appointment, or sign up for communications, we may collect:
- Name
- Email address
- Phone number
- Service preferences
- Medical history or health-related information relevant to treatment
b. Automatically Collected Information
Our website may collect non-identifiable data such as:
- IP address
- Browser and device details
- Pages visited
- Date and time of access
- Referring websites
- General geographic location
With Your Consent
We will collect, use, and disclose your PHI only with your explicit written or verbal consent for:
- Providing you with healthcare services
- Coordinating care with other providers
- Billing or payments (if applicable)
- Administrative healthcare operations
- Communicating with you about appointments or services
Permitted Disclosures Without Consent (PIPEDA-Compliant)
We may disclose your PHI without consent in the following specific circumstances:
- Medical Emergencies: If you are in a medical emergency and unable to consent, we may share essential PHI with emergency personnel to ensure you receive appropriate care.
- Imminent Threats: If there is a serious, immediate risk of harm to you or others, we may disclose PHI to law enforcement or health professionals to prevent or reduce the threat.
- Legal Requirements: We may disclose PHI if required by law (e.g., court orders, subpoenas, or child protection legislation). We will attempt to notify you unless prohibited by law.
- Regulatory and Audit Purposes: Information may be disclosed to regulatory bodies or auditors for inspections or investigations.
We always follow the “minimum necessary” standard when disclosing your PHI.
1. Right to Access and Copy
- You may request access to the PHI we hold.
- To exercise: Send a written request to our Privacy Officer.
- Timeline: We will respond within 30 days.
- Fees: A reasonable copying fee may apply.
2. Right to Request Correction
- You may request corrections to inaccurate or incomplete PHI.
- To exercise: Submit a written request detailing the correction.
- If we disagree, we will annotate the record with your request.
3. Right to Withdraw Consent
- You may withdraw consent for future use or disclosure of your PHI.
- To exercise: Submit a written notice to the Privacy Officer.
- Limitations: This may affect the provision of ongoing services.
4. Right to Information
You have the right to:
- Know how your information is used
- Request an accounting of non-consensual disclosures
- Understand your privacy rights and our safeguards
5. Right to Complain
1. Information We Collect
2. Uses and Disclosures of Your Information
3. Cookies and Tracking Technologies
We use cookies to:
- Analyze website traffic and user behavior
- Customize your experience
- Remember preferences
- Improve our website
You may disable cookies in your browser settings; however, it may affect website functionality.
4. Your Rights Regarding Your Protected Health Information (PHI)
Under PIPEDA, you have the following rights:
Internal Complaints
- Submit a written complaint to our Privacy Officer.
- We will investigate and respond within 30 days.
External Complaints
If unresolved, you may contact:
Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1‑800‑282‑1376
Address: 30 Victoria Street, Gatineau, Quebec K1A 1H3
5. Safeguards
We use a layered approach to protect your PHI:
- Physical: Locked file storage and restricted facility access
- Technical: Encryption, secure backups, firewall protection
- Administrative: Staff training, confidentiality agreements, role-based access control
6. Children’s Privacy
We do not knowingly collect or process PHI from children under the age of 13 without parental or guardian consent.
7. External Links
This website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
8. Changes to This Policy
We may update this policy periodically. The updated version will be posted on this page with a new “Last Updated” date. Continued use of our site or services indicates your agreement to the changes.
9. Contact Us: Privacy Inquiries and Concerns
If you have questions about this policy or wish to exercise your rights under PIPEDA, please contact our Privacy Officer:
Frank, Privacy Officer
Metamorphosis Centre for Change
Email: frank@metamorphosiscentre.ca
Phone: 1‑705‑429‑3870
Mailing Address: 725 Gibralter St, Delhi, ON N4B 3C7, Canada
We will acknowledge your inquiry within 2 business days and take prompt action to address your request or concern.
Financing Options
Ask admissions about current third-party financing options for paid treatment and how to contact the provider. Confirm availability and approval before relying on financing for admission.
Eligibility, approval, interest rates, fees and repayment terms are set by the financing provider. Review the repayment schedule and total borrowing cost before agreeing.
Begin with a conversation.
Whether you’re seeking support for yourself or someone you care about, start with the information you need to make a decision.
Speak with Metamorphosis
Call to discuss assessment, availability, fees, and your next steps. You can also read the Program Guide and Pricing without submitting a form.
Start with the questions that matter to you
- Which program could fit my needs?
- What does the assessment involve?
- What are the costs and what is included?
- What should I arrange before arriving?
Ask our intake coordinator about programs, availability and next steps. An enquiry does not reserve a bed or confirm admission.
Have Questions?
About getting the right help?
Ask about a program, request a callback or include a preferred tour date in the same enquiry.
Honouring the Fr. Theodore Mirkopoulos Foundation
Generosity That Makes Care Possible
Our detox wing would not have been possible without the extraordinary generosity and enduring support of the Fr. Theodore Mirkopoulos Foundation.
On behalf of our clients, their families and the entire Metamorphosis Centre for Change team, we extend our heartfelt thanks. The Foundation’s contribution has helped create a welcoming space where people can take their first steps toward recovery with compassion, dignity and care.
This dedication honours that generosity and expresses our lasting gratitude for helping make this care possible for the individuals and families we serve.
Dedication Opportunities
A dedication can honour a loved one or recognize the generosity of an individual, family, foundation or business.
If you would like to explore supporting Metamorphosis Centre for Change through a wing dedication or naming opportunity, we welcome a conversation. Please contact our team to discuss your wishes and how your support could contribute to the care we provide.