FAQs

At Metamorphosis, fees depend on your program, accommodation, length of stay and any optional services. Our Program Guide and Pricing is available directly on the website and shows residential, Hybrid, standalone online and medical detox options, together with optional services and aftercare. You do not need to submit a form or book a tour to view the guide.

Ask admissions to confirm your selected package, room type where applicable, duration, included services and total fee in writing. Room availability and suitability must be confirmed; viewing the guide does not reserve a place.

Coverage depends on your individual insurance or workplace benefits plan. Contact your insurer or benefits administrator to confirm which services are eligible, any coverage limits and whether approval is required before treatment begins. Coverage for individual counselling sessions does not necessarily include accommodation or the full treatment package.

Your intake coordinator can provide an itemized breakdown of treatment costs for insurance purposes, along with a letter outlining the services included and their duration. You can submit these documents to your insurer to help them determine which expenses your plan covers. These documents do not guarantee coverage or reimbursement.

Depending on your plan, you may need to pay for treatment in full and complete the program before submitting a reimbursement claim. Confirm payment requirements, required documents and reimbursement timing directly with your insurer before treatment begins.

Third-party financing may be available to help pay for treatment. Your intake coordinator can explain the current options and how to apply. Visit our third-party financing page or go directly to the financing provider’s application page.

The lender determines approval, interest rates, fees and repayment terms. Review the total borrowing cost before accepting a financing agreement. The application opens a third-party website, where the provider’s privacy terms and conditions apply.

Before paying, obtain written confirmation of your selected program, accommodation where applicable, length of care, included services, optional purchases and total fee. Ask how any medical detox days affect the program duration and charges.

Request the applicable deposit amount, payment dates, cancellation, early-departure and refund terms in writing, and review them before making payment. Admissions can explain the proposed arrangements and answer questions about the agreement for your booking.

Metamorphosis is a private, fee-for-service provider. OHIP does not cover the Metamorphosis program fee. Publicly funded services have their own eligibility and access arrangements. Insurance or workplace benefits depend on the individual policy, eligible services, insurer approval and limits. Our public funding and OHIP guide explains the differences and non-emergency referral options.

Yes. Submit an Admissions Enquiry and select the option to request a tour, or use the separate Book A Tour button. Your intake coordinator can discuss pricing and help arrange your visit.

Your preferred tour date and time must be confirmed. Requesting a tour or receiving the information package does not reserve a room or confirm admission.

Once your admissions enquiry has been submitted, you can expect a phone call or email from our intake coordinator to discuss your questions, pricing and next steps, including arranging a tour.

You can request a 30-minute tour Monday–Saturday, between 11 a.m. and 4 p.m. Eastern Time, with the last tour starting at 3:30 p.m. Choose your preferred date and time, enter the number of visitors and provide a callback phone number. Family members can also enquire or request a tour. Include everyone attending in the request.

When you arrive at Metamorphosis Centre for Change, our team welcomes you and helps you complete your admission paperwork. A family member, loved one or friend may stay with you until intake is complete if you would like their support, subject to arrangements with our team.

You will receive a medical intake assessment with our nurse and doctor. This includes reviewing your medical history, medications and substance use, checking your vital signs and assessing any withdrawal symptoms. Our nurse and doctor determine whether detox is needed and provide an initial estimate of its duration based on your assessment. Intake also includes a urine screen and a routine belongings check by a counsellor.

Following your assessment, our team helps you settle into the appropriate detox area or residential room. We introduce you to staff and the community, explain the daily routines and help you understand the next steps in your care. You will have an opportunity to ask questions as you settle in.

For more information, see our arrival and inpatient process and what-to-bring checklist.

No. You can contact admissions directly for information. The team will explain the assessment and any clinical information needed for your circumstances. An enquiry does not replace assessment or confirm admission. Read how the admissions process works.

Discuss your health, treatment needs and circumstances with admissions so the appropriate assessment can be arranged. Medical detox addresses assessed withdrawal-management needs. Residential treatment involves living at our Delhi centre, while standalone online treatment is delivered remotely. Hybrid begins with two weeks at the centre and continues with two, four or six weeks online.

Residential treatment offers Foundation and Comprehensive packages with different individual-treatment, family-support and aftercare inclusions. These package choices are separate from the assessment of which care setting is suitable. Read our Program Guide and Pricing, then confirm the proposed program and included services with the team.

Start dates depend on assessment, suitability and current availability. Agree on your program and arrival or online-start arrangements before making travel or work plans.

Residential treatment offers four-, six- and eight-week stays. Hybrid combines two weeks of residential treatment with two, four or six weeks online. Standalone online treatment offers four- and six-week options. Standalone medical detox has a five-day minimum, with further care guided by clinical assessment. Our Program Guide and Pricing describes the available formats.

Our current facility is at 725 Gibralter St, Delhi, Norfolk County, Ontario N4B 3C7. Use the address and directions when planning travel. Our regional and city guides describe local resources and travel planning, not additional Metamorphosis branches.

The centre is 28,000 square feet, with 46 residential beds plus 8 dedicated detox beds: 54 beds of capacity in total. These figures do not describe current vacancies. Contact admissions about availability and suitability.

Qualifying treatment packages include one complimentary one-way pickup to the centre from home or Toronto Pearson, Billy Bishop Toronto City, John C. Munro Hamilton International, or London International Airport. Pickup may be arranged 24/7 in advance and is confirmed after the 20% deposit is paid. It is not included with standalone medical detox; transportation home is an additional cost.

Review the pickup and safe-travel information and confirm eligibility, clinical suitability and arrangements with the team before travelling. Severe intoxication or medical instability requires emergency care rather than ordinary transport. An enquiry or tour request alone does not confirm pickup.

Yes. Select “Someone else” and use the message for general questions and contact preferences. Keep detailed medical information and documents out of a general enquiry. The team can explain appropriate information-sharing arrangements. Call 1‑833‑472‑7272 or use the contact page if you are unsure how to proceed.

No. The enquiry form is not monitored for emergencies. For a medical emergency, call 911 or go to the nearest emergency department.

The terms depend on the residential package. For Foundation, medical detox needed at intake carries an additional daily supplement. Each detox day also counts toward the purchased stay and reduces the remaining program days by one.

For Comprehensive, medical detox is included when needed within the purchased stay. You may instead pay to add those days so you can complete the full program after detox.

Medical intake determines whether detox is needed. Standalone detox has separate prices and terms. See our Program Guide and Pricing and have the detox-day allocation and any additional charges confirmed in writing.

Both Foundation and Comprehensive residential treatment include two one-hour primary counselling sessions each week. Comprehensive also includes weekly secondary counselling and individual psychotherapy twice a week. Foundation clients may purchase additional counselling and psychotherapy separately.

Comprehensive includes family psychotherapy every other week and weekly loved-one psychotherapy when selected. These are separate from the client’s individual sessions. Counselling and psychotherapy sessions are one hour.

The standalone online program includes three one-to-one therapy sessions each week. Hybrid session arrangements depend on the selected plan. Confirm your timetable with the team rather than applying one program’s session count to another.

Follow the current packing checklist. Bring your health card, photo identification and benefits card if you have one. Confirm medication arrangements with the team before arrival, including the information and packaging needed. Do not change prescribed medication based on a website checklist.

Yes. Private and semi-private accommodation are available for Foundation and Comprehensive residential programs and for the two-week residential portion of Hybrid treatment. The Program Guide and Pricing shows the rates for each room option.

Discuss room preferences, accessibility requirements, food allergies and dietary needs before booking. Admissions will confirm availability and the arrangements that can be accommodated. A request does not itself reserve a room or guarantee a particular arrangement.

Residential care includes scheduled groups, meals, primary counselling, included wellness activities and a structured recovery routine. The timing of individual appointments depends on your schedule and selected package.

Both Foundation and Comprehensive include two primary counselling sessions weekly. Comprehensive also includes additional individual psychotherapy and secondary counselling; Foundation clients may purchase additional services. Ask the team for your current timetable so you can see the groups, appointments and activities included in your own plan.

Sunday visiting hours are 1:15–4:15 p.m. A visitor request must be submitted by the client and approved by the team; approval is communicated to the client. Confirm arrangements before travelling. These visiting arrangements do not include an overnight guest stay.

A support person may also stay through intake as explained in what happens when you arrive. Ask about the Family Support Program separately from visitor arrangements.

You may bring a phone and laptop. Phone access is usually two sessions of about 30 minutes, in the morning and evening. You may keep your laptop; internet access turns off at midnight. Confirm arrangements for your stay.

Review What to Expect and the packing checklist, then ask the team about permitted belongings and any off-site activity before planning time away during a stay.

Ask about Metamorphosis’s Virtual Intensive Outpatient Program. The team can explain its format and assess whether it is suitable for your circumstances.

Yes. Our Hybrid Program starts with two weeks of residential treatment at the Delhi centre, followed by two, four or six weeks of online programming. The total program lasts four, six or eight weeks.

Choose Foundation or Comprehensive, with private or semi-private accommodation during the residential portion. Review our Program Guide and Pricing and confirm the services, timetable and any detox arrangements for your selected Hybrid plan before booking.

Both Foundation and Comprehensive residential programs include online VIP groups for half the length of the residential stay: two weeks after four weeks, three weeks after six weeks, or four weeks after eight weeks. VIP programming provides two evening groups per day, five days per week.

Aftercare for Life and Continuation of Care are included in Comprehensive residential treatment and can be purchased together as an optional add-on by Foundation clients. For clients with this ongoing support, it begins after the VIP groups and includes two online groups weekly for clients, one weekly online family group, counsellor check-ins and ongoing support.

Enhanced Aftercare A and B are separate purchases that include additional counselling and virtual psychotherapy. They are available after graduating from at least four consecutive inpatient weeks. The separate Meta Safety Net graduate-return program applies to graduates of residential programs lasting six weeks or longer: one return within one year of graduation for up to two weeks of full programming at the applicable return rate, excluding detox.

The online course for loved ones is coming soon and will be included with Comprehensive when launched. Standalone online, Hybrid and detox-only bookings have their own follow-up arrangements. See our Program Guide and Pricing and confirm your plan before treatment ends.

Foundation includes core residential care: accommodation, meals, scheduled groups, 24-hour nursing, two primary counselling sessions weekly, the specified medical intake and first-week appointment, included amenities and post-discharge VIP groups. Additional individual treatment and ongoing aftercare can be purchased separately.

Comprehensive includes the core residential services plus secondary counselling, individual psychotherapy, selected family and loved-one therapy, the specified doctor and psychiatry appointments, and Aftercare for Life with Continuation of Care. Medical appointments depend on clinical need. The guide lists the full inclusions.

No. Enhanced Aftercare A and B are separate purchases that add individual addiction counselling and virtual psychotherapy. Eligibility requires graduation from at least four consecutive weeks of inpatient treatment. They are not included in the residential price or the standard aftercare add-on.

Comprehensive residential care includes family psychotherapy every other week and weekly loved-one psychotherapy when selected. Foundation clients can purchase those services separately. The standalone online program lists optional family and loved-one sessions; Hybrid participants should confirm the specific plan.

The course is coming soon and will be included with Comprehensive when launched. It provides eight short, self-paced lessons over four weeks. It is educational support, separate from psychotherapy. Admissions can confirm availability.

Graduates of residential programs lasting six weeks or longer may return once within one year of graduation for up to two weeks of full programming at the applicable graduate-return rate. Private and semi-private accommodation options are available. Medical detox is not included.

The Program Guide and Pricing contains the graduate-return fees. This is separate from the Enhanced Aftercare packages.

The standalone online program has its own inclusions: three one-to-one therapy sessions each week, two weekday groups per day, optional family and loved-one sessions, 24-hour phone support and two-year Continuation of Care. Any additional clinical services must be confirmed in the written plan.

Clinical appointments depend on assessed need and the services included in your plan. Medical fees apply only where privately billable and are confirmed before booking. OHIP-insured services are not charged separately.

Whether you need detox will be determined at your medical intake assessment with our nurse and doctor. They review your medical history, medications and substance use, check your vital signs and assess any withdrawal symptoms to guide the appropriate starting point for your care.

Admissions can explain the enquiry and arrival arrangements. Read what happens when you check in.

The medical detox program has a 5-day minimum, with extensions based on medical assessment. Detox needs vary from person to person. Your care begins with a medical intake assessment by our nurse and doctor, who will assess your individual needs and provide an estimated length of stay.

That estimate may change as your care progresses. The decision to discharge you from detox is based on ongoing clinical assessments, including your vital signs, withdrawal symptoms and overall medical stability. Your nurse and doctor will determine when you are ready to leave detox or transition to the next stage of treatment.

Learn more about medical detox at Metamorphosis.

The program provides 24-hour nursing support and an on-call physician. Your detox fee includes medical intake, accommodation, meals, nursing care, physician consultations, and detox comfort medications. Other medications outside the detox plan are not included.

You can meet our medical and nursing team and read what to expect from private medical detox.

Yes. Discuss the next stage of care with the team, including residential, Hybrid or standalone online treatment where appropriate. A standalone detox booking does not automatically include or reserve another program or its aftercare benefits.

For full residential treatment, Foundation and Comprehensive have different detox and ongoing-support terms. Comprehensive includes Aftercare for Life and Continuation of Care; Foundation clients may purchase those services separately. Read our Program Guide and Pricing and confirm the selected program, transition arrangements and any additional charges in writing.

Not automatically. Standalone medical detox is a separate booking with its own terms. Confirm any residential, online or follow-up services separately before relying on them.